Refund Policy

General Policy

At TurboMale Shop, we're committed to providing high-quality products. Our refunds and returns policy for shipped products is as follows:

• Defective Items: If your item is defective, email us with a detailed description and photo. Choose between a replacement or a refund after approval.
• Incorrect Item or Size: Received the wrong item or size? We'll send the correct one at no extra cost. Note: We're not liable for size dissatisfaction as orders are based on your specifications.

Returns Before Shipment

• To cancel an order before shipment, contact us immediately. Be aware that orders typically ship within 1 business day, and cancellations aren't guaranteed. Cancellation may incur transaction fees up to 5% of the total order cost.

Special Circumstances & Product Faults

• For issues not covered in our general policy, please contact our customer service. We'll address each situation individually.

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Warranty at TurboMale Shop

Our Commitment

• Quality Assurance: Our products are built to last, and our warranty reflects our confidence in their durability and performance.
• Extended Coverage: Our warranty provides extensive coverage, ensuring your satisfaction.

Understanding the Warranty

• Coverage Details: The warranty covers specific components and issues as outlined in our product documentation.
• Duration: Each product is backed by a specific warranty period, emphasizing our dedication to your long-term satisfaction.

Warranty Process

1. Contact Us: If you encounter issues covered by the warranty, contact us with your order number and issue details.
2. Assessment: We'll assess the issue and determine if it falls within the warranty coverage.
3. Resolution: We'll resolve the issue through repairs, replacements, or other suitable solutions.

Transparency and Assurance

• We maintain transparent communication throughout the warranty process, focusing on your satisfaction.

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TurboMale Shop Warranty Update

🚀 Exciting news! All our devices now come with a 3-year warranty, guaranteeing long-lasting satisfaction. (Note: Silicone consumables not included).

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Double Money Back Guarantee at TurboMale Shop

Our Promise

• If you're not completely satisfied, we offer to refund double the purchase price.

How It Works

1. Contact Us: Reach out with your order details if unsatisfied.
2. Evaluation: We'll review your case and ensure it aligns with our standards.
3. Double Refund: Upon approval, we'll initiate a double refund.

Transparency and Trust

• We ensure clear and transparent communication, dedicated to providing an unparalleled shopping experience.

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60 Day Satisfaction Money Back Guarantee at TurboMale Shop

Eligibility Criteria

• The guarantee starts from the purchase date. Products must be in their original condition.

Initiating the Return

1. Contact Us: If unsatisfied, contact us within 60 days of purchase.
2. Approval Process: We'll review your request and provide return instructions upon approval.